Privacy Policy

Effective Date: January 1, 2025

This Privacy Policy explains how Pezel Tech LLC (“Pezel Tech,” “we,” “us,” or “our”), as the provider of Finvo CRM, collects, uses, and protects personal information when you use our platform and related services.

1. Information We Collect

A. Information You Provide:

Name, email, phone, billing address.
Organization information.
Payment information (processed via secure third-party providers).
Support communications.

B. Information Collected Automatically:

IP address, device/browser details.
Usage logs and activity metrics.
Cookies and tracking technologies for analytics and customization.

C. Information from Third Parties:

Data from integrated CRMs, payment processors, or other linked accounts.

2. How We Use Information

Operate and maintain Finvo CRM.
Authenticate and manage accounts.
Send service-related communications.
Improve and customize the platform.
Detect and prevent fraud or unauthorized use.
Comply with legal obligations.

3. How We Share Information

Service providers (hosting, payment processing, analytics).
Business transaction partners (in case of merger/sale).
Legal authorities if required by law.
With your consent for specific purposes.

We do not sell your personal information.

4. SMS Consent and Messaging

When you provide your phone number and opt in, you consent to receive SMS messages from Pezel Tech about your Finvo CRM account, invoices, and related service updates. Messages may be sent using automated technology. Message frequency depends on your account activity. Message and data rates may apply. You can opt out at any time by replying STOP, or request help by replying HELP. We will honor all opt-out requests promptly. Opt-in records and message logs may be retained as required by law and for compliance verification.

5. Data Security

We apply industry-standard security measures to protect your data. No system is entirely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your data as long as needed to provide the Services or meet legal requirements.

7. Your Rights

Depending on jurisdiction, you may request:

Access to your personal data.
Correction or deletion.
Restriction or objection to processing.
Data portability.
Opt-out of marketing communications.

8. Children’s Privacy

Finvo CRM is not intended for children under 13, and we do not knowingly collect data from them.

9. Third-Party Links

We are not responsible for external sites linked from Finvo CRM.

10. Changes to This Policy

We may update this Privacy Policy periodically. Updated policies will be posted with the effective date.

Contact

Pezel Tech LLC
Email: [email protected]